General Information
General
Revolution Broadband is the brand name for Claverack Communication’s internet, Wi-Fi, and phone services. Claverack has contracted with construction and engineering firms who you will see and may be contacted by for the fiber-optic cable drop and internet installation.
However, the Claverack Electric team you’ve come to know and trust is still here, working to deliver you an exceptional internet experience. You may see a few new faces, but the employees you’ve counted on for years will remain much the same.
If you have our internet and/or phone service installed, you will receive a separate bill from Revolution for these services.
Our goal is to serve members who don’t already have access to affordable high-speed internet service. The current funding we have received is not adequate to provide service to all of our unserved and underserved members, but it’s a great start.
Please register your interest in our service regardless of the indication on our map. We continue to explore additional funding opportunities in the hope that we can one day provide internet service to these members, and this helps us determine where to focus our efforts.
The interactive map on our homepage shows our plan for fiber availability. You can hover and click on your area. When you register your interest by entering your address, the current status will show on the availability map.
Our plan is to build out approximately 300 miles of fiber-optic cable each year, and we’ll ultimately pass more than 8000 homes.
Constructing a fiber network is a complex and often challenging project, but we are working as quickly as we can. There are many entities involved — people from Claverack, townships, and the state, as well as contractors and vendors who supply the needed equipment, hardware, and software. Weather delays and supply-chain issues may occur, so please be patient with us.
Here’s a snapshot of the construction process:
Step 1: “Make ready”: This process entails identifying height and clearance issues with existing Claverack-owned poles. If issues are identified, a taller pole is installed, or wires are rearranged.
Step 2: Mainline fiber construction: Our contracted construction crews (Henkels & McCoy) will attach miles of fiber-optic cables to our utility poles. The cables connect to our internet backbone which makes internet connectivity possible.
Step 3: Installing “drops”: A “drop” is the fiber-optic cable that runs from the mainline fiber to your house. Once this fiber is installed and spliced to the mainline fiber, your home is connected to Revolution Broadband’s network. (If your electric service runs underground, so will your fiber-optic cable. Conversely, if your electric service runs overhead, the fiber-optic cable will also be installed overhead.) This step also includes the placement of a Network Interface Device (NID) on the outside of your house.
Step 4: Home installation and activation: We’ll bring the outside fiber-optic cable into your house and install the Optical Network Terminal (ONT) and fiber gateway (modem and router). Then we will activate your service.
Step 5: Testing: We will test the connection to ensure we are delivering what we’ve promised.
This process takes about six to nine months per substation area. That’s why the project will span five to six years. We greatly appreciate your patience as we work to bring you the area’s fastest, most reliable internet. To register your interest in Revolution Broadband, click here. We can’t wait to connect with you!
A drop is the first step in installing fiber to a home. A fiber-optic cable is “dropped” from the mainline fiber to the home. This “drop” will typically follow the same path as your electric service drop. If your electric service runs overhead, the fiber optic cable will run overhead. If your electric service runs underground, so will your fiber optic cable. (See photos below showing the machine burying the cable underground and the end result — very minimal disruption to your yard.)
Given all the great streaming options our high-speed internet can handle — and knowing traditional cable TV costs continue to skyrocket — we have chosen not to provide a TV option. For information on today’s popular streaming options and devices, check out this Streaming Services Guide.
Please call 570-268-1349 and select option 3 for any service issues or technical questions. A technical service representative is available 24/7 to assist you. If the problem cannot be resolved over the phone, a technician will be assigned. You can also use SmartHub to contact us to report an issue with your internet or phone service.
Occasionally, network maintenance is required to keep our equipment and software up-to-date so we can provide the best internet experience for our customers. Advanced notice will be sent to all Revolution customers via automated phone calls and emails (please be sure that we have your correct primary phone number and email address on your account so you receive these notifications). The alert bar on this website will also be activated to provide information about the scheduled maintenance.
We will work to minimize service disruptions and outages, but we ask for your patience when issues arise.