Internet & Wi-Fi
Internet
Fiber internet consists of fiber-optic lines that can transmit data using pulses of light, traveling nearly at the speed of light. Fiber does not rely on metallic conductors to run, so unreliable weather and power outages rarely threaten signal.* Simply put, its speed and reliability are lightyears faster and better than any other broadband option.
*In order to maintain an internet connection during a power outage, your modem/router needs to be powered by a battery back-up (or another power source).
Check the interactive map on our home page to see where service is currently available. We will communicate details about our fiber project via mailers, phone calls, and email. You can also learn more about the project in our monthly Penn Lines magazine. When we are ready to begin taking orders in your area, we will send automated phone calls and make personal calls to alert you. Please be sure that we have the correct phone number on your account so you don’t miss out!
We have two awesome tools to help you decide:
- Take a look at the questions on our Speed Decider Tool to get you thinking about all the current and potential uses for your high-speed fiber internet.
- To see what it takes to download music, movies and more, check out our Speed Demo.
With Revolution, enjoy ultra-fast speeds 2 Gig (2000 Mbps!) No matter which package you choose, you’ll have the power to support multiple users streaming, gaming, and working on different devices — all at the same time, without interruptions.
Revolution’s fiber internet service offers customers symmetrical speeds. This means you get the same speed whether you’re uploading a file to send via email or downloading music or movies!
Use the speed test here to compare with Revolution fiber.
Current Revolution customers: use the Revolution WiFi app to perform the most accurate speed test. See our Wi-Fi page for all the details.
Our internet packages come with UNLIMITED DATA. There are no extra charges for the amount of data you consume, and your speed will not be lowered at any time during the billing period.
The actual individual device speed is determined by the number of devices you have in use at one time. For example, if your selected speed is 100 Mbps and you have two devices in use, each device would see speeds of approximately 50 Mbps. If you have 10 devices in use, each device would see speeds of approximately 10 Mbps.
That’s why it’s important to choose the right speed based on your needs (and your future needs), since you’ll now have the most reliable high-speed internet available! All the devices you always wanted to use but never had the internet capacity to run can be added to your network.
To help you select the right speed, check out our Speed Decider Tool.
Given all the great streaming options our high-speed internet can handle — and knowing traditional cable TV costs continue to skyrocket — we have chosen not to provide a TV option.
We are happy to give you information to help you make a good decision about streaming services. Check out our Streaming Services Guide for details on streaming services and devices. For information on which services might be best for you, go to MyBundle.TV.
Please call 570-268-1349 and select option 3 for any service issues or technical questions. A technical service representative is available 24/7 to assist you. If the problem cannot be resolved over the phone, a technician will be assigned. You can also use SmartHub to contact us to report an issue with your internet or Wi-Fi service.
Occasionally, network maintenance is required to keep our equipment and software up-to-date so we can provide the best internet experience for our customers. Advanced notice will be sent to all Revolution customers via automated phone calls and emails (please be sure that we have your correct primary phone number and email address on your account so you receive these notifications). The alert bar on this website will also be activated to provide information about the scheduled maintenance.
We will work to minimize service disruptions and outages, but we ask for your patience when issues arise.
Wi-Fi
Managed Wi-Fi means less headache and worry about your connection to the internet. When you use our Managed Wi-Fi solution, we can diagnose and fix many network-related issues over the phone — saving you time and money. Plus, you’ll have the ability to view (and fix) many network issues via the Revolution WiFi app (this will be reviewed with you at the time of installation). Claverack Communications will constantly monitor the network to ensure that your internet experience remains smooth, and issues will often be resolved before you are even aware they exist.
250+! You may have more smart devices in your home than you realize. Beyond your smartphones, computers, tablets and smart TVs — consider your other smart devices like your refrigerator, heating and cooling systems, doorbell, security system, water leak monitoring system, etc.
Experience IQ
Experience IQ protects your network from harmful or inappropriate content, limits screen time on devices or applications, and shows online usage.
With ExperienceIQ, you can set restrictions for your users. For example, you can set network restrictions for your children.
- Go the People screen.
- Tap on the desired person.
From the person’s profile, you can view a chart that lists the top applications accessed by that person. You can view data for the Day, Week, or Month.
Below the chart is the Options section that allows you to perform the following actions:
- Turn on/off internet access
- Set time limits
- Set more advanced content restrictions (requires access to ExperienceIQ)
To set network time limits for a person:
- Go to the People screen.
- Tap on the desired person.
- Tap Time Limits.
- Select a time limit option:
- None (Default)
- Everyday: Applies the same time limit to each day of the week (Sunday through Saturday). Set the Start Time and the End Time.
- Custom: Allows you to define a different time limit for each day of the week. Select the day(s) on which you would like to impose time limits. Tap + Add Time Range. Set the Start Time and the End Time, then tap Submit.
- Tap Save. The person will only have network access during the set times. A device trying to connect during days/times where access is blocked may behave as if it does not have an internet connection or display an error, depending on the individual device or browser.
Note: When setting filters and time limits, it may take a few minutes to become active and apply those settings to active device connections.
You can set restrictions globally from the My Network > Default Restrictions screen.
You can also set restrictions for an individual person from the person’s profile. To set restrictions for a person, go to the
People screen, tap on the person, then tap Restrictions.
From the Restrictions screen, you can configure Safe Search, content, application, and website restrictions.
Note: You will NOT receive a notification for every type of content that is blocked as it could result in constant notifications to your phone.
With ExperienceIQ, you can select content and application filters. This feature blocks devices from seeing data from specified categories, applications, and websites.
ExperienceIQ also allows you to permit specific content that might have otherwise been blocked by a category filter. For example, you could block the category Social network, then add facebook.com to the website filter and set it to allow access specifically to Facebook.
The following restriction options are available:
- Safe Search (Google and Bing)
- YouTube Restriction
- Block DNS over HTTPS
- Block iCloud Public Relay
- Content Restrictions prevent users from accessing entire sections of the internet, such as pornographic and gambling websites, sites featuring violent content, and P2P/File Sharing sites. Select the toggles to restrict access to a particular content type. After the item is checked, the app refreshes, and the filter is applied. You can set custom restrictions for all users, or select from a pre-defined set of restrictions by age group:
- Child (0-8 yrs old)
- Pre-teen (9-12 yrs old)
- Teen (13-18 yrs old)
- The Applications section is where you can ban or allow profile access to specific applications. For example, if your child needs to get homework done, you can ban a gaming application from connecting to the internet for that span of time. You can do this with other applications like Instagram, Steam, Discord, Skype, and Minecraft. Simply start typing to see if the application is available to block.
- The Websites section allows you to ban or allow specific websites. For example, if you notice that a user is spending too much time browsing specific sites, you can add the URL to block it.
Note: Applications are not websites. Applications access data directly from servers that a web browser would never know about or be able to block by name. This is where the application filter is used. For example: you can block the website twitter.com via the website filter. If the Twitter application is installed on the device as an app, it will also need to be blocked in the application filter.
Note: Individual websites are categorized into groups for content restriction purposes. While this does not represent all categories imaginable, it is the set that represents some of the most common groups parents wish to restrict. Cloud services and automation are responsible for analyzing and categorizing websites focusing on the most-seen sites. Users can always block a specific site if it has not been categorized yet by using the website filter option.
To view device usage:
- Go to the People screen.
- Tap on the desired person.
- Scroll to the Things section and tap on the desired thing. You can view usage within the past few minutes or hours as well as by day and week. This capability allows you to track approximate usage over time.
You can also view device usage information by tapping on a thing from the Things screen.
Simply turn off Wi-Fi on your phone and wait for it to connect to the cellular network. You can then enter the app and select the checkmark icon to turn your profile back on. We would recommend that you remove your phone as a Thing from the profile if you do not want to accidentally turn yourself off.
You will receive an alert if a device within your network is using or attempting to use a virtual private network (VPN) or other secured data transfer method. This can show you if a device may be attempting to bypass restrictions you have set. VPN detection alerts can help keep you informed of potentially unwanted traffic your network and helps you better manage profiles within your network (e.g., children or minors).
To disable or enable VPN detection alerts:
- Go to Settings > Alerts.
- Tap on the VPN Detection toggle to turn VPN detection on or off.
Protect IQ
Protect IQ is a network-level security service that protects devices connected to your Wi-Fi. If it’s connected, it’s protected!
The Additional Details section tells you how long the ProtectIQ has been turned on (enabled in your network), when it was last updated, and how many packets of data have been scanned for the current day. You will also see the total number of viruses, intrusions, and web threats that have been blocked by ProtectIQ.
To see Additional Details, go to My Network > Security > Additional Details.
Each time ProtectIQ detects a threat, you will receive a notification with details about the content that was blocked. All threats are automatically blocked, so you do not need to do anything. However, if you want to view more information about the specific threat, this information will include the time the threat happened, what type of threat it was, the source IP from where it came, what action was taken, which device the threat was trying to get to and the URL. You do not need to do anything; all threats are automatically blocked.
When a security threat occurs, you have the option to add it to a Trusted List if you know the content is not harmful. This should not be an action taken with frequency. After you add an identified threat to the Trusted List, it no longer blocks that threat for any devices on your home network. At any time, you can enter the Trusted List to remove items from this list and revert to blocking them.
The Intrusion Prevention System settings are editable to your preference. Select these boxes to turn on the following features:
- IPS Protocol Anomaly: Looks for unusual patterns and uses of a given data communication protocol as an indicator of potential malicious behavior and blocks that specific traffic.
- IPS Port-Scan-Defense: Senses external malicious actors scanning the system for open ports to exploit. This defense monitors for IP addresses hitting the system and scanning all ports that could be used as an exploit. When this type of activity is detected, it blocks the IP address from communicating with that IP address ever again.
Revolution WiFi App
An Android or Apple smartphone app that gives you control over your home Wi-Fi network. Visit our Wi-Fi page for all the details.
You can add people from the People screen. To access the People screen, you can either:
- Tap the People tile on the Home screen. OR
- Tap the People icon in the bottom menu bar.
Once on the People screen, tap the plus sign in the upper-right corner to add a person.
Places allow you to assign a group of devices to specific locations within your home. For example, you might have a home office where you want to assign your laptop, printer, or other office equipment. Your gaming devices or home fitness equipment (e.g., Peloton) might be assigned to another place. Your outdoor security cameras might be assigned to a place you name “Outdoors”.
You can add places from the Places screen. To access the places screen, you can either:
- Tap the Places tile on the Home screen. OR
- Tap the Places icon in the bottom menu bar.
Once on the Places screen, tap the plus sign in the upper-right corner to add a place.
In CommandIQ, devices are referred to as Things. You can add things from the Things screen. To access the Things screen, you can either:
- Tap the Things tile on the Home screen. OR
- Tap the Things icon in the bottom menu bar.
Once on the Things screen, tap the plus sign in the upper-right corner to add a thing.
After you complete your initial router onboarding, you can add additional mesh systems. To add a mesh system:
- From the Home screen, tap on the My Network tile.
- Click the plus sign in the upper-right corner of the screen and select Add Equipment.
- Continue to onboard the mesh system.
You can prioritize traffic and devices on your network. This feature is very useful, for example, when you want to prioritize traffic to your work devices versus your gaming devices during your normal work hours or if you want to prioritize traffic to music and videos during the weekend.
To set priorities:
- Tap My Network from the Home screen.
- Tap Priorities.
- Continue to edit or set Traffic and Device priorities as desired.
A default priority is set, which you can edit.
In total, you can set up to three traffic priority schedules. The app allows you to name your traffic priority and set a time schedule. You can also set device priorities, assigning up to five devices on a priority schedule.
To add a network:
- From the Home screen, tap on the My Network tile.
- Tap the plus sign in the upper-right corner and select Add Network
- Select the Wireless Network Type:
- Guest
- Work from Home
- Customer
- Enter a Network Name (SSID). This is the name you and your guests will see when attempting to connect from a device.
- It’s highly recommended that you select a security type to protect your network.
- For guest networks, you can optionally set a start and end time. If family is visiting for the weekend, set the network for the time they’ll be in your home. If you have guests coming over for a party, set your network only during the time of the party so it automatically shuts off at the desired time. If you toggle the on button for Endless, your guest SSID will broadcast indefinitely, until you manually delete or edit the network.
- For custom networks, you have the option of selecting the band type. The options are All Bands, 2.4G, 5G, and 6G (if supported by device hardware). This is ideal for when you want to assign devices of a certain band to its own custom network.
- For both guest and custom networks, you can also select if you want devices added to either network to be isolated from other devices within your overall network.
- After you configure your settings, you’ll be given the option to send a text notification to your guest if they are stored as a contact in your mobile device. The notification will presents users with the wireless network information.
With a GigaSpire, you can initiate a speed test directly from the CommandIQ app to test the speed from your GigaSpire to the internet.
To run a speed test:
- From the Home screen, tap My Network.
- Tap Bandwidth Test.
- Tap Run Test. After the speed test completes, the results appear in the My Network tile on the Home screen. You’ll also see a new notification. Tap the Notification icon to review the speed test results.
In additional to your primary network, you can create multiple secondary wireless networks that run simultaneously.
A guest network is an isolated network that you can create when you want to provide visitors in your home or business Wi-Fi access. The devices that your guests add to your guest network are isolated from your connected devices. You can create a time schedule for the guest network, which is ideal when you want to provide visitors access to your network for a limited time.
A work-from-home network is another isolated network where you can assign devices (e.g., your work laptop, printer) that require network prioritization. Devices added to this network are classified as “top devices” in the home and will receive bandwidth priority over other devices within your overall home network.
You can create a custom network when you want more flexibility and want to create a network where isolation and prioritization are optional. In addition, you can choose the band type you want to assign to the custom network. The options are All Bands, 2.4G, 5G, and 6G (if supported by device hardware).
To edit your network’s settings:
- From the Home screen, tap on the My Network tile.
- Tap on your primary network.
- Tap the Edit.
- Edit your network name, password, and security type as desired.
- Tap Save when finished.
It’s easy to rename a connected device on your network:
- From the Home screen, tap on the Things tile. Alternately, tap the Things icon in the bottom menu bar.
- Tap on the desired thing.
- Tap the Edit icon.
- Edit the thing Name and tap Apply.
From this screen, you can also assign the device to a person or a place within your home.
Yes, you can disable Wi-Fi access for a specific device on your network.
To disable network access for a thing:
- Go to the Things screen.
- Tap on the desired thing.
- Toggle the Internet Access toggle to Off (toggle is gray).
You may see entries in your Things that consist of a string of numbers and/or letters. This may happen for devices that do not send identifying information to the GigaSpire when they join the network. Typically, the string of numbers and/or letters displayed in the CommandIQ app is the hardware address (also known as the MAC address of the device). The MAC address is typically found on a sticker on the device or, if the device has a management interface, somewhere in the network settings.
To properly identify the device, compare the device MAC address to the string of numbers/letters listed in the CommandIQ app. To locate the MAC address in CommandIQ, go to Things, select the device, then tap Additional Details.
To view a map of the connected devices in your network, go to My Network > Network Map. A map displays showing the connected devices in your network along with the router and satellite devices (if applicable) they are currently connected to. The Map also gives insight into how your mesh unitss are connected within the network.
If a red indicator light appears beside a device in the Network Map, that device may have lost connection with the GigaSpire. Check the following items:
- Is the mesh unit powered on?
- For mesh units with a wired connection to the GigaSpire, check the physical connections.
- For mesh units with a wireless connection to the GigaSpire, try rebooting by removing power, waiting 10 seconds, and restoring power.
- If a power reset did not work, go through the pairing process again.